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What to do when someone dies

There is no right or wrong time to call

When someone close to you dies, coping with the practical arrangements can seem overwhelming. You may be feeling lost or shocked. This may be the first time you have had to organise a funeral. Or you may have been preparing for this day for some time. It’s normal to have questions about the practicalities. Please don’t wait to call us. Arrangements can be made at any time and finalised later. We are here to offer guidance and take away worry or doubt at any point.

You’re in safe hands

Planning a funeral can take time. To help you and your family approach the many decisions needed to arrange a funeral, we’ve put together this simple guide for 2021 funerals. Your funeral director, and the wider resource behind the scenes, are here to support you throughout.

What happens first?

Agreeing when to bring your loved one into our care, which will require your authorisation.

Once in our care

It’s at this stage we can agree if embalming is required which will need your authorisation. We can arrange to collect clothing or personal effects and discuss viewing arrangements.

Saying goodbye

This is your time. You can take as long as you like and over as many days as you need. Viewings are private where your loved one will be dressed and laid out in their coffin. Mementos such as photographs, letters, personal effects or favourite items can also be left. It’s important you and your family have this time for farewells.

Covid-19 Specific Considerations

There are currently no restrictions on numbers able to attend a funeral.
The requirement to wear masks indoors is mandatory in Scotland but optional in England with each venue directing visitors accordingly.
As we still have protective screens in place across our fleet, limousines can accommodate six people.

Type of funeral

With the current restrictions still in place, we will guide you to the right decision, influenced by your choice of:

New or existing grave

Location: church, cemetery, woodland burial site which may depend on availability of space

Tone of funeral eg. upbeat, themed, or no-fuss

Style of funeral eg. traditional or contemporary

Faith or non-faith

Choice of coffin or ashes storage

The Service

Family transport and routes

Order of Service sheets and digital presentations


Memorials and headstones

Final resting place for ashes

Once decisions are made, we’ll give you a written estimate. On approval a deposit is taken and the balance will be invoiced after the funeral. A full list of our funeral fees and typical third party costs is available here.


The medical authorities will send an electronic death certificate to the Registrar of Births, Deaths and Marriages who will then contact you for further information including:

Full name, gender, date and country of birth

Occupation: current or previous

Address and postcode

Parental names and occupations

Marital status with partner(s) name, date of birth and occupation

You may want to use the Government’s “Tell Us Once” service for HMRC, DVLA and other public organisations.

Each funeral is different. Every funeral is special. We’re here to help you get it just right.

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